Refund policy

Return & Exchange Policy — Jeffery B Jewelers

30-Day Returns on In-Stock Merchandise
We want you to love your Jeffery B piece. You have 30 days after receiving your item to request a return on in-stock merchandise purchased from jefferyb.com, for a full refund or exchange, subject to the conditions below.

Eligibility Requirements
To qualify for a return, items must be:

  • Unworn, unaltered, and in the same condition you received them, with all original packaging and tags
  • Accompanied by all original certificates of authenticity (including any GIA or appraisal documentation provided at sale)
  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

  1. Contact us at jeff@jefferyb.com or (877) 269-1919 within 30 days of delivery to request a Return Authorization. Items sent back to us without first requesting a return will not be accepted.
  2. Once your return is accepted, we'll send instructions on how and where to send your package, along with the return address.
  3. Ship the item using a trackable, insured method. Jeffery B Jewelers is not responsible for items lost or damaged in return transit without insurance.

Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / Non-Returnable Items
The following are final sale and not eligible for return:

  • Custom-designed, made-to-order, or bespoke pieces
  • Engraved or personalized items
  • Special-order merchandise
  • Earrings, for hygiene reasons (unless defective)
  • Items marked "Final Sale" at time of purchase, and gift cards

Exchanges
The fastest way to get what you want is to return your item, and once the return is accepted, place a separate order for the new piece. If you'd prefer, contact us within the 30-day window and we can also help coordinate a direct exchange for equal or different value (price differences will be charged or refunded accordingly).

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must still be in the same condition you received it, unworn or unaltered, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded automatically to your original payment method — including Synchrony-financed purchases, credited back to your Synchrony account — within 10 business days. Please allow additional time for your bank, card issuer, or Synchrony to process and post the refund. If more than 15 business days have passed since we approved your return with no refund posted, contact us at jeff@jefferyb.com.

Financing Returns — Synchrony-Financed Purchases
Items purchased using Synchrony financing are subject to the same 30-day return policy outlined above. If your return is approved:

  • Your refund will be credited directly to your Synchrony account, not issued as cash or store credit.
  • Any interest, fees, or payments already made toward the financed purchase will be adjusted by Synchrony according to their account terms; Jeffery B Jewelers does not control or issue these adjustments directly.
  • If you return only part of a financed purchase, your refund will be credited proportionally, and your remaining balance and payment schedule will be adjusted by Synchrony accordingly.
  • Promotional financing terms (e.g., deferred interest, 0% APR periods) tied to the original purchase amount may be affected by a partial return. Contact Synchrony directly at the number on your account statement for details on how a return impacts your specific financing terms.
  • For questions about your Synchrony account balance, payments, or statement credits, contact Synchrony customer service directly — Jeffery B Jewelers cannot access or modify your Synchrony account.

Questions
Contact Jeffery B Jewelers at jeff@jefferyb.com or (877) 269-1919 for any return or exchange questions.